BPO SERVICES

The Business Process Outsourcing services offered by Armundia Group hinge on specialized know-how, reliability and decades of professional experience in the Fintech and Insurtech Industry.

Our goal is to support organizations to face market competitiveness with higher performance through high flexibility and reliability. By outsourcing internal and control processes, (including MiFID, yield calculation, pricing policy verification, data quality, policy enhancement, data entry from claims administration ) it is possible to optimize management costs and free internal resources, allocating them to core business activities. The Armundia Group’s BPO services leverage:

  • High technology back office
  • Help desk and 24/7 customer service¬†
  • A progressive and iterative methodology

WHY CHOOSE ARMUNDIA GROUP

Armundia Group is a qualified partner that guarantees excellence in the BPO services, as they are reliable, secure and structured. Thus Armundia Group enables tangible and measurable improvements in the overall business performance.

SPECIALIZED EXPERTISE

BPO 1

DECADES OF PROFESSIONAL EXPERIENCE

BPO 2

ADEQUATELY TRAINED, RELIABLE AND QUALIFIED TEAM

BPO 3

STRUCTURED RESULTS-ORIENTED APPROACH

BPO 4

WHY CHOOSE OUR BPO SERVICES

From On-Premises services to Full Outsourced services, Armundia Group offers numerous benefits related to the delocalization and outsourcing of processes, such as:

  • Optimization of the workstations
  • Economies of scale
  • Reduction of operating costs
  • Team flexibility
  • Operation 24/7
  • Increased customer satisfaction

FINANCIAL INDUSTRY CAPABILITIES OF OUR BPO SERVICES

DAILY MATCH

Daily reconciliation of both security positions and policies against movements that have been performed.

Verification and management of information flows received from companies and financial organizations (SIM, SGR, fiduciaries, ecc)

Reconciliations related to the daily movements of OTC and Listed tools with counterparties.

 

RISK

Certification Gross and Net Yields and cost impact recalculation for Ex-post MiFID2 reporting, data feed and quality for performance calculation and VAR systems, UCITS IV risk monitoring

Recalculation of the Bespoke Basket levels through weights and levels fed by the providers and match with what has been published by the counterparts. Benchmark calculation

BACK OFFICE

Maintenance of price database, daily exchange rates and informational imports on newly issued securities. Insertion of any manual corrections on request of the competent offices Analysis of Switch operations between funds. Daily monitoring of funds and dividend collection control

COMPLIANCE

Daily control of movements corresponding to authorized brokers / counterparties, maintenance of the authorization database

Daily dispatch of trades and valuations on derivative positions to the EMIR Trade Repository

DATA QUALITY

Maintenance of calculation phases, input and output flows management

Daily maintenance of tools registry database and relative integration with info providers

Interview with third parties if any problems arises, certification of values

 

INSURANCE INDUSTRY CAPABILITIES

DATA ENTRY

Data Entry from policies and claims administration

REPORTING

Data reporting approach from the customer’s Bancassurance platform

DATA QUALITY

Technical and functional Data Quality of the customer’s databases that includes daily reconciliations of the positions

CUSTOMER PROFILING

IDD solutions for customer profiling

PERFORMANCES RECALCULATION

Streamline of the companies’ flows and recalculation of returns for Ex-Post MiFID2 Reporting

DELOCALIZATION

Relocation of Data Entry services concerning clients, companies, policies, claims and reporting

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