ARMUNDIA FACE2FACE

Armundia Face2Face Video Assistance is the latest generation professional video meeting and video chat web application. The application is transversal to all Industries. It thus enables professional services to be provided remotely, combining specialist advice with the human touch of real-time video communication.

Armundia Face2Face is a stand-alone module that can also be integrated with the Armundia Advisory 360 platform.

INDUSTRIES

PRIVATE BANK, RETAIL BANK, BANCASSURANCE, SIM, SGR, FAMILY OFFICE, INSURANCE COMPANY, BROKER, AGENTS, DISTRIBUTORS

CAPABILITIES

VIRTUAL BRANCH AND
REMOTE SERVICES

Remote provision of any type
of banking or insurance service
while maintaining a strong
and meaningful relationship
with the customer.

WEB ACCESS AND
CLIENT PERSONAL LINK

Creation and forwarding of the personal access link in multi-channel
mode. Thus the link can be used on any
device equipped with
a web browser.

SESSION
BOOKING

The client is able to start the
session when the service is active or
book an appointment by
filling out the booking form.

SECURE SCREEN
SHARING

During the video assistance session, the operators
work on the departmental applications. They then
share their screen to allow the customer to view
the summary of the requested operation.

RECORDING OF
AUDIO-VIDEO STREAMS

The operator starts recording
audio and video streams. They then display,
share and read the operation
summary screen, requesting formal
confirmation from the customer.

INTEGRATED DIGITAL
SIGNATURE SERVICE

Integration of digital signature
for the subscription of services
provided during the session. Armundia Face2Face is simple, secure
and fully
compliant with the current regulations.

 

BACKGROUND
STORAGE

In addition to the signed documentation,
Armundia Face2Face stores in the background
the recording of the audio/video
streams from each meeting session.

MAXIMUM SECURITY
STANDARD

The DTLS
security protocol integration and the
Peer to Peer encryption system of the session
guarantee very high
levels of security.

USE CASES

REASONS WHY

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NO ADDITIONAL
SOFTWARE

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MINIMUM START-UP
TIMES

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INTEGRABILITY WITH
OTHER CHANNELS

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COST
OPTIMIZATION

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ZERO GAP FOR
PHYSICAL
SPACING

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INCREASE OF
CUSTOMER
RETENTION

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