ARMUNDIA FACE2FACE

Armundia Face2Face Video Assistance is a latest generation professional video meeting and video chat web application. Transversal to all Industries, it supports the provision of professional services at a distance by combining specialist advice with the human touch of video communication in real time.
Stand-alone module that can be integrated with the Armundia Advisory 360 platform.

INDUSTRIES

PRIVATE BANK, RETAIL BANK, BANCASSURANCE, SIM, SGR, FAMILY OFFICE, INSURANCE COMPANY, BROKER, AGENTS, DISTRIBUTORS

CAPABILITIES

VIRTUAL BRANCH AND
REMOTE SERVICES

Remote provision of any type
of banking or insurance service
while maintaining a strong
and meaningful relationship
with the customer.

WEB ACCESS AND
CLIENT PERSONAL LINK

Generate and send in multi-channel
mode the personal access link
that can be used on any
device equipped with
a web browser.

SESSION
BOOKING

The client can start the
session at the times when
the service is active or
book an appointment by
filling out the booking form.

SECURE SCREEN
SHARING

During the session the operator
works on the departmental applications
and starts screen sharing to
allow the customer to view
the summary of the required operation.

RECORDING OF
AUDIO-VIDEO STREAMS

The operator starts recording
audio and video streams, displays,
shares and reads the operation
summary screen and requests formal
confirmation from the customer.

INTEGRATED DIGITAL
SIGNATURE SERVICE

Integration of digital signature
for the subscription of services
provided during the session,
in a simple, secure and fully
compliant with regulations.

BACKGROUND
STORAGE

For each video meeting, in
addition to the signed documentation,
the platform stores in the background
the recording of the audio/video
streams of the session.

RECORDING OF
AUDIO-VIDEO STREAMS

The operator starts recording
audio and video streams, displays,
shares and reads the operation summary
screen and requests formal
confirmation from the customer.

MAXIMUM SECURITY
STANDARD

The integration of the DTLS
security protocol and the session’s
Peer to Peer encryption system
guarantee very high
levels of security.

USE CASES

REASON WHY

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NO ADDITIONAL
SOFTWARE

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MINIMUM START-UP
TIMES

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INTEGRABILITY WITH
OTHER CHANNELS

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COST
OPTIMIZATION

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ZERO GAP FOR
PHYSICAL
SPACING

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INCREASE OF
CUSTOMER
RETENTION

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