BPO SERVICES

Specialized know-how, decades of professional experience and reliability are the basis of Armundia Group’s Business Process Outsourcing services for the Fintech and Insurtech industry.

The goal is to support organizations to face the market competitiveness with higher performance through high flexibility and reliability. By outsourcing internal processes and control (including MiFID yeld calculation, pricing policy verification, data quality, policy enhancement, claims administrative data entry) it is possible to optimize management costs, free internal resources and dedicate them to core business activities. The Armundia Group’s BPO services are leveraged:

  • High technology back office
  • Help desk and customer service 24/7
  • A progressive and iterative methodology

WHY CHOOSE ARMUNDIA GROUP

Armundia Group is a qualified partner that guarantees BPO services of excellence. Reliable, secure, structured, Armundia Group allows for concrete and measurable improvements in business performance.

SPECIALIZED EXPERTISE

BPO 1

DECADES OF PROFESSIONAL EXPERIENCE

BPO 2

ADEQUATELY TRAINED, RELIABLE AND QUALIFIED TEAM

BPO 3

STRUCTURED RESULTS-ORIENTED APPROACH

BPO 4

WHY CHOOSE BPO SERVICES

From On-Premises services to Full Outsourced services, Armundia Group offers a series of benefits related to the delocalization and outsourcing of processes, such as, for example:

  • Optimization of the workstations
  • Economies of scale
  • Reduction of operating costs
  • Team flexibility
  • Operation 24/7
  • Increased customer satisfaction

FINANCIAL INDUSTRY CAPABILITIES

DAILY MATCH

Daily quadrature on both securities and policies positions with respect ti the movements carried out.

Verification and management of information flows received from companies and financial organizations (SIM, SGR, fiduciaries, ecc)

Quadrature relating to the daily movements of OTC and Listed instruments with counterparties.

 

RISK

Certification Gross and Net Yields and cost impact recalculation for Ex-post MiFID2 reporting, power and data quality for performance calculation and VAR systems, UCITS IV risk monitoring

Recalculate Basketball Bespoke levels using levels and weights received from providers and match with what published by counterparts, Benchmark calculation

BACK OFFICE

Maintenance of price database, daily exchange rates and import information on newly issued securities. Insertion of any manual corrections on request of the competent offices Analysis of Switch operations between funds. Daily monitoring of funds and dividend collection control

COMPLIANCE

Daily control of movements with respect to authorized brokers / counterparties, maintenance of the authorization database

Daily sending of trades and valuations to the EMIR Trade Repository on derivative positions

DATA QUALITY

Maintenance of calculation phases, management of input and output flows

Daily maintenance of tools database and related integration with info providers

Interview with third parties in case of problems, certification of values

 

INSURANCE INDUSTRY CAPABILITIES

DATA ENTRY

Data Entry administrative policies and claims

REPORTING

Predisposition of reporting data from the customer’s Bancassurance platform

DATA QUALITY

Technical and functional Data Quality of the customer’s databases, including daily quadratures of positions

CUSTOMER PROFILING

IDD solutions for customer profiling

PERFORMANCES RECALCULATION

Streamlining flows from companies and recalculation of returns for Ex-Post MiFID2 Reporting

DELOCALIZATION

Relocation of Data Entry services concerning clients, companies, policies, claims and reporting

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